REPORTING AN ISSUE

EMERGENCY

If you have an emergency, please report it to the relevant emergency or utility services in the first instance. Telephone numbers will be available on the internet or calling 118 118

MAINTENANCE

If we do not manage the property, please contact your landlord directly.

For properties managed by us:

Bexley & local borough: 020 3795 8126
Medway & Swale: 01634 791229
South East London: 020 3084 0000

Click for our online
repair reporting system

WHO'S RESPONSIBLE?

There is a level of up-keep tenants are responsible for. Many of these are legal and part of your tenancy agreement. A brief summary is as follows:

• Take proper care of the property.
• Undertake minor DIY jobs, such as unblocking the sink and changing a light bulb.
• Limit damage to fixtures and fittings.
• Report damage and broken items to the landlord or property manager promptly.